The refusal of “Visa” leads Moroccans to demand that France return the money to book appointments

Obtaining a Schengen visa to enter one of the European Union countries is costing Moroccans more money; In addition to the visa file fees that go to the consulates, the file reception centers receive an amount of money to pay to confirm the reservation of the application appointment.

The holder of each file, after booking an appointment through the website designated for this purpose, must pay 256 dirhams; Either by paying with a bank card, or through one of the money transfer companies that the visa centers deal with, in order to confirm the reservation within a period not exceeding 48 hours. If the amount is not paid within the indicated period, the appointment will be automatically cancelled.

Several Moroccans who booked appointments to apply for a visa from France complain that the money they paid in exchange for confirming the date their files were sent has not been returned since 2020, when the appointments were canceled after the movement of movement between countries. due to the spread of the Corona virus pandemic; But they have not recovered the money they paid so far.

Youssef is one of the Moroccans who booked an appointment to present a file to obtain a travel visa to France, at the beginning of 2020, at a center in Casablanca, and paid 512 dirhams as an amount to confirm the appointment reservation for him and his wife. So far, Youssef has not recovered the amount he paid, despite the passage of more than two and a half years.

“When I call them, they say they are processing old files,” says Youssef. But this justification does not convince me, and I think they are only evasive, so as not to return the amount of money I paid them, otherwise I cannot believe that it is not my turn to process my file after so long. period.”

Instant messaging groups on social networks are full of complaints from Moroccan citizens, visa reception centers are postponing the return of appointment confirmation amounts, despite their cancellation due to the Corona pandemic; Including heads of families who paid more than 1,000 dirhams (four people).

The delegation of foreign embassies and consulates in Morocco to special centers to receive visa application files poses a number of problems. In addition to the high amounts of money that the application costs, there is also another problem related to their access to the personal data of Moroccans.

Bouazza Al-Kharti, president of the National University for Consumer Protection, considered obtaining visa application files from payment centers a “dangerous business,” noting that they require Moroccans, before accessing their websites, authorize them to view your personal data.

Al-Kharti said, in a statement to Hespress, that the visa application centers not only obtain private information, such as email address, but also “critical data” for their clients, such as bank account and residence address. , adding: “When a contract is terminated, the embassy or consulate is with these centers, so that they can take advantage of the personal data they collected.”

The rector of the National University for the Defense of the Consumer has called to investigate the legal situation of the aforementioned centers, and subject them to monitoring, and added: “We should also know if these companies are Moroccan or foreign; Because if she is a foreigner, she will not even pay taxes to Morocco”.

The National University for Consumer Protection had sent a letter to the French Embassy in Morocco requesting the refund of visa fees to Moroccans whose applications were rejected, especially after the French government reduced by fifty percent the number of visas granted to Moroccans.